Reference

Our Terms & Conditions Protect Your Account

When you open an account with gadun toto, you're entering into a straightforward agreement that covers how we handle your funds, keep your data secure, and process your…

Account securityPayment & withdrawal rulesYour data & privacySupport & dispute handling
gadun toto Our Terms & Conditions Protect Your Account
GET IN TOUCH

How to Reach Us About Terms Questions

Live Chat Open the chat widget in the bottom right of the lobby.
Email Support Send account or terms questions to [email protected].
Account Settings Log into your account, go to Settings > Terms & Policy to review the…
YOUR SAFETY MATTERS

How We Handle Your Data and Account Protection

Data Encryption

All account data — your name, payment details, withdrawal history — is encrypted during transfer and stored on secure servers.

Account Verification

When you request a withdrawal, especially amounts over 5 million Rupiah, we verify your identity by checking your photo ID…

Cookie & Session Policy

We use cookies to keep you logged in and remember your language and game preferences.

Data Retention

We keep your account history, transaction records and personal data for 7 years after account closure to comply with anti-money-laundering…

Dispute & Appeal

If you believe a transaction was unauthorised or a game result was incorrect, contact support within 30 days.

Request Your Data

You can request a copy of all data we hold about you by emailing support@gaduntoto.

Frequently Asked Questions About Terms & Conditions

No. Each person is permitted one active account. Creating multiple accounts to gain extra bonuses or bypass our terms is a breach and may result in account suspension. If you accidentally opened a second account, contact support immediately to close it.

Withdrawals over 5 million Rupiah cannot be processed without identity verification. You'll be prompted to upload a photo ID and a recent payment proof (bank statement or screenshot). Verification usually takes 2–4 hours during business hours.

Yes. Deposits via these payment methods are processed directly into your gadun toto wallet and are held in a segregated account. Your balance is yours; we do not use player funds for our operations. Only you can withdraw it back to your original payment method.

Most withdrawals process within 24 hours. QRIS transfers often clear faster — typically under 2 hours. Bank transfers may take 1–2 business days depending on your bank. We'll notify you via email once the payout leaves our system.

Go to Settings > Account > Close Account. You'll be prompted to withdraw any remaining balance first. Once closed, the account cannot be reopened. Your data is retained for 7 years for compliance, but you can request deletion of personal fields after 30 days.

Yes. Contact support within 30 days of the disputed transaction with your account username and game round ID (shown in your history). We review our game logs and payment records, then respond with our investigation result and corrective action within 14 days.

Your ability to open an account and access certain games or features depends on local law in your region. We comply with Indonesian regulations and may restrict access to specific countries or features where local law requires it. Check your region's eligibility with support if unsure.