Your questions about account rights, data and compliance
Your balance is returned to the payment method you used to deposit — DANA, OVO, GoPay or QRIS — within one business day. We do not keep funds after closure. Check your wallet within 24 hours to confirm receipt.
Most verifications complete in minutes when you submit your ID and payment details. If we flag extra checks, our team emails you within 2 hours with next steps. You can still play while we review, but withdrawals are held until verified.
Name changes require identity re-verification for security. Payment method changes are self-serve in your account settings. New DANA, OVO, GoPay or QRIS wallets are active immediately for deposits and withdrawals.
Contact live chat or email us immediately with the transaction details and we'll lock your account while we investigate. Our team documents the case and works with your payment provider to dispute charges if needed.
No. Your account data, payment history and ID are never sold. We share only what is required with payment processors like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals.
Email our compliance team with your account number. We send you a complete export of your profile, transaction history and verification records within 10 business days in a readable format.
Both are equally secure. Mobile app and desktop site use the same encryption. Log out after play and never share your password. If you suspect unauthorised access, contact us immediately to lock your account.
